Photographed Susan Zorz, Director of Resident Operations and Compliance (Right) and Emma Tibbo, Chief Executive Officer (Left)
In their article on the Glebe Centre’s journey, Rachel Lithopoulos and Michelle Fleming point out that ‘It’s been 8 years since The Glebe Centre began this journey as described by Susan Zorz, Director of Resident Operations and Compliance, and Emma Tibbo, Chief Executive Officer.’
‘Susan and Emma recognize that culture change can be challenging in LTC. Emma shared that one of the biggest challenges is shifting mindsets. People working in LTC homes are working in challenging times, with staffing shortages, and increasing complexity of resident care needs. Often, there is a ‘task-focused’ sense of pressure that persists due to the circumstances and realities. Susan explained, “It’s never going to be perfect and you’re never going to be done but it’s taking on manageable pieces”. ‘
‘For these culture change efforts to be most impactful, everyone needs to be included in the process. Emma and Susan emphasized that these steps have been taken in consultation with residents, caregivers, team members, leaders and the Board of Directors. Engagement with residents and caregivers is particularly important, and the home has spent time working with the Residents’ Council, Family Council, and hosting family information nights.’
To learn more about the Centre’s journey, click here
*Written by: Rachel Lithopoulos, Knowledge Broker, Ontario CLRI at Bruyère Health and Michelle Fleming, Senior Knowledge Broker, Ontario CLRI at Bruyère Health.