CARP Ottawa, as noted in previous blog posts, is advocating for transformative culture change. This post will be the first of three that describes what this actually means along with the key messages detailing what elements are necessary to bring this change to fruition and improve quality care and quality of life for residents in long-term care homes in Ontario.
Transformative culture change means:
- Using a relationship-based approach to care where residents, staff and families feel part of a community and are treated with dignity and respect;
- Setting up small home-like environments;
- Providing more hours of direct care for residents;
- Employing full time, well-paid staff, who are trained in empathy and culture change;
- Recognizing families and caregivers as integral members of the team:
- Engaging volunteers who are trained in empathy and culture change.
Key messages have been developed for staff and volunteers, infrastructure, inspections, and families/caregivers. All the key messages need to be operationalized within a transformative culture change approach in which quality care is understood within a relationship-based environment where residents, staff, volunteers, and families are treated with dignity and respect and feel part of a community. The key messages will appear in the next two blog posts.